Refund and Cancellation Policy

Cancellation:

Customers can cancel their order within 10 minutes of placing it. To cancel an order, customers must contact our customer support team immediately at [https://mysoretiffinservices.com/index.php/help-support/]. Orders cancelled within this timeframe will be eligible for a full refund.

After the 10-minute window has passed, we are unable to process cancellations as our system begins processing orders for immediate delivery or preparation.

Refund:

If food is not delivered due to reasons such as unavailability of the ordered items, delivery issues, or any fault on our end, customers will be eligible for a full refund of the purchase amount.

However, if the food has been delivered as per the customer’s order, we do not offer refunds. In case of any dissatisfaction or issues with the delivered food, please contact our customer support team within [24 hours] of delivery to discuss the matter and seek possible resolutions.

Contact Us:

For cancellations and refund inquiries, please contact our customer support team at [https://mysoretiffinservices.com/index.php/help-support/].

Note:

• Refunds will be processed within [3-4 business days] from the date of cancellation or confirmation of eligibility for a refund.
• We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.